Interswitch Skillbase

About this Course

The Certified Digital Payments Expert program presents best practices in the payments industry, providing knowledge on major concepts and players, key technologies and channels, current day payment technology platforms and processing and securitization of payment transactions

Today, knowledge on digital payments, its technologies and operations provide immediate insight into consumer patterns and experience, speeding your ability to come up with the right strategy required to make the precise decisions, define appropriate digital product enhancements and stay ahead of competition.

In this course, you will have the opportunity to learn everything on digital payments from industry and subject matter experts. This course covers the fundamentals payment architecture, platform, their operations, switching and communications protocols used for recognizing transactions, and how the worlds of FinTech and new technologies such as Tokenization and Blockchain provides a new outlook in payments

Who is the Course for

Anybody needing a deep dive into Payments, Operations and EMV.
Business, IT, Engineering and Technical Departments
Operations Executives.
Developers and Manufacturers of Cards, Terminals and Payment Systems
Product Development and Product Marketing Executives
Anybody needing a deep dive into the upcoming standards for further Security

Course Content

Day 1: Payments Masterclass

Introduction to Payment
Payment concepts
Traditional and new payment methods
Key players in the Payments ecosystem
Payment Platforms & Architecture
Practical Case Study
Assessment

Day 2: EMV Basics, Payment Card Networks & Operations

EMV Chip Technology
EMV Terms and concepts
EMVCo Standards & Specifications
Switching and Communications Protocols
Transaction Integrity
Practical Case Study
Assessment

Day 3 & 4: Achieving Back Office Excellence in Digital Payments

EFT Overview
Card Scheme Operations
Card Production & Card Mgt
Transaction Settlement
Transaction Reporting
Responsibilities at Reconciliation
Settlement Bank vs Settlement Report
Settlement Report vs Transaction Details
Transaction Details vs Internal Account
Interswitch Network Dispute Management
Card Holder Disputes and Chargebacks
Arbitration
Complaint Handling via the Help Portal
Practical Case Study
Assessment

Day 5: Fraud Detection & Prevention in Electronic Payments

Detecting Fraud in payments, Security technologies
Card Present Fraud Types
Investigating Card Present Fraud transactions
Practical Case Study
Assessment

Day 6: Payments Security

Security technologies
Payments Network Security Components
Security and Key Management
Malware Management
Payments Network Security Best Practices
Practical Case Study
Assessment

Course Details

FEES: N200,000 per participant.
MODE OF DELIVERY: Virtual
TIME: 9:00am - 2:00pm
DURATION: 5 days

Course Perks

Attendee workbook
Hands-on experience with examples and case studies
Digital Badge upon completion

Course Registration

The training programme was engaging and intensely practical, leaning on real-life scenarios that resonated with the day-to-day operations of all attendees.

It was an eye-opener and it made vivid and succinct things that were obscured before the training.

The program delivery is great and the class interaction is good to foster shared knowledge

The programme was very interesting with lots of ideas to look into back at work. While the presenters were excellent, engaging and experienced