Digital Payments Operations for Managers

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Digital Payments Operations for Managers

About The Course

Who is The Course For

Course Content

Course Details

Course Perks

About this Course

The COVID-19 pandemic has accelerated an increased use of digital payments amid the global expansion of both Retail Financial services and Fintech. New payment trends and services together with an increasing demand of consumer behavior changes require greater efficiencies in effectively monitoring and managing the back-end payment operations in response to today's real-time environment

In addition to meeting the increased needs of providing efficient operation systems and services, setting up a lean agile workforce is key to function effectively in providing flexibility on operations requirements and transforming the human elements of your organization

This course provides insight into managing daily operations in a digitized epayments business environment. It provides clarity on the concept and methodologies of process improvement for staff in in service delivery roles associated with day-to-day operations of a digital payments business.

Who is the Course for

The Digital Payments Operations for Managers course is suitable for a wide range of professionals including Mid-to senior-level executives, senior leaders in Operations, Digital Business, Card Business, Internal Control, FinTech and Corporate organisations managing Digital Operations and Government Parastatals

It is also open to: Operations Managers, Administrative Managers, Project Managers, Process Managers, Business Architects and Analysts, Systems Architects and Designers and Quality Managers

Course Content

Operations as an Integral Part of Digital Payments

  • Understanding the Payments Operations Requirements and factors to prioritize in managing a Digital Business
  • Customers, Products & Customer Service Management in Digital Products
  • Fraud and Compliance in Payment Operations

Leveraging Data & Automation as a Competitive Edge in Digital Payments Operations

  • Increasing the quality of data across the organization’s source systems (Payment Channels)

Adopting an immersive Customer Experience in Digital Interaction

  • Aligning Operational Efficiency to Unique Customer Experiences
  • Building Efficient Operational Processes to support Digital Transformation

Lean Six Sigma methodology

  • Determine the Voice of the Customer (VOC) and Variation
  • Concept of Value from the customer's perspective
  • Applying SIPOC in scoping and Value Stream mapping

Leveraging platforms to drive Operational Efficiency in Digital Business

Strategies to improve Service Delivery from Customer’s Perspective

Operations Strategy Maturity

Introducing the Scaled Agile Framework (SAFe)

  • Explore Lean, the Agile Manifesto and SAFe Principles
  • Building an Agile Operations Team

Operations, Strategy & Operations Strategy in Digital Payments

  • The connection between Strategy and Operations in a Digitized Environment

Operations Strategy Process

Managing Your Digital Payments Operations Portfolio

Methodologies to digitizing payments operations to drive efficiencies

  • Processes, Systems, Automation and People Management
  • Key Performance Indicators and SLAs for a Successful Operations Portfolio
  • Benchmarking your Operations with Best Practices - Remaining compliant in an ever-evolving regulatory landscape

Business Process Improvement for Managers in Operational Roles

Applying Strategic Thinking at an Operational Level

Setting the stage for Operational Success in Digital Business

Course Details

  • FEES: N1,350,000 per participant.
  • MODE OF DELIVERY: A blended learning approach with online learning and practical classroom training. Our delivery format provides an enabling environment for participants to learn and engage through in-depth discussion and use of collective brainpower to solve big problems. It is aimed at keeping learning fun and relatively modern day.
  • LOCATION: Kigali, Rwanda
  • DURATION: 5 days

Course Perks

  • Attendee workbook
  • Hands-on experience with examples and case studies

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By enrolling in one of our programs, you'll have the chance to learn from leading industry experts and gain the skills needed to succeed in today's competitive job market.


You can also ask all your questions directly, and get your work reviewed by peers and top class world professionals.

Build portfolio

Our faculty comprises leading practitioners who bring current relevant best practices and case studies to sessions that fit into your work schedule and solve real-life problems.

Learning support

We provide 24x7 Learning support from mentors, faculty members and a community of like-minded peers to resolve any conceptual doubts about our programmes or trending issues.

Special guide for you

Explore our Innovative curriculum designed in guidance with industry experts to equip you with job-ready digital skills.

The training programme was engaging and intensely practical, leaning on real-life scenarios that resonated with the day-to-day operations of all attendees.

Abimbola Babalola

Technology, Sterling Bank

It was an eye-opener and it made vivid and succinct things that were obscured before the training.

Ohiozoje Augustine Ohio

Remedial Officer, Parallex Bank

The program delivery is great and the class interaction is good to foster shared knowledge

Ajayi Alaba

Compliance Officer, Eco Bank

The programme was very interesting with lots of ideas to look into back at work. While the presenters were excellent, engaging and experienced

Ebenezer Akinyemi

Head Fintech Partnership and Eco System, Parallex Bank

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