Interswitch Skillbase

About this Course

The COVID-19 pandemic has accelerated an increased use of digital payments amid the global expansion of both Retail Financial services and Fintech. New payment trends and services together with an increasing demand of consumer behavior changes require greater efficiencies in effectively monitoring and managing the back-end payment operations in response to today's real-time environment

In addition to meeting the increased needs of providing efficient operation systems and services, setting up a lean agile workforce is key to function effectively in providing flexibility on operations requirements and transforming the human elements of your organization

This course provides insight into managing daily operations in a digitized epayments business environment. It provides clarity on the concept and methodologies of process improvement for staff in in service delivery roles associated with day-to-day operations of a digital payments business.

Who is the Course for

The Digital Payments Operations for Managers course is suitable for a wide range of professionals including Mid-to senior-level executives, senior leaders in Operations, Digital Business, Card Business, Internal Control, FinTech and Corporate organisations managing Digital Operations and Government Parastatals

It is also open to: Operations Managers, Administrative Managers, Project Managers, Process Managers, Business Architects and Analysts, Systems Architects and Designers and Quality Managers

Course Content

Operations as an Integral Part of Digital Payments

Understanding the Payments Operations Requirements and factors to prioritize in managing a Digital Business
Customers, Products & Customer Service Management in Digital Products
Fraud and Compliance in Payment Operations

Leveraging Data & Automation as a Competitive Edge in Digital Payments Operations

Increasing the quality of data across the organization’s source systems (Payment Channels)

Adopting an immersive Customer Experience in Digital Interaction

Aligning Operational Efficiency to Unique Customer Experiences
Building Efficient Operational Processes to support Digital Transformation

Lean Six Sigma methodology

Determine the Voice of the Customer (VOC) and Variation
Concept of Value from the customer's perspective
Applying SIPOC in scoping and Value Stream mapping

Leveraging platforms to drive Operational Efficiency in Digital Business

Strategies to improve Service Delivery from Customer’s Perspective

Operations Strategy Maturity

Introducing the Scaled Agile Framework (SAFe)

Explore Lean, the Agile Manifesto and SAFe Principles
Building an Agile Operations Team

Operations, Strategy & Operations Strategy in Digital Payments

The connection between Strategy and Operations in a Digitized Environment

Operations Strategy Process

Managing Your Digital Payments Operations Portfolio

Methodologies to digitizing payments operations to drive efficiencies

Processes, Systems, Automation and People Management
Key Performance Indicators and SLAs for a Successful Operations Portfolio
Benchmarking your Operations with Best Practices - Remaining compliant in an ever-evolving regulatory landscape

Business Process Improvement for Managers in Operational Roles

Applying Strategic Thinking at an Operational Level

Setting the stage for Operational Success in Digital Business

Course Details

MODE OF DELIVERY: A blended learning approach with online learning and practical classroom training. Our delivery format provides an enabling environment for participants to learn and engage through in-depth discussion and use of collective brainpower to solve big problems. It is aimed at keeping learning fun and relatively modern day.
LOCATION: Kigali, Rwanda
DURATION: 5 days

Course Perks

Attendee workbook
Hands-on experience with examples and case studies

Course Registration

For the EFT overview module, I really gained a lot, there are some things I was not conversant with, but after the training, I gained more packets.

It was an awesome experience all through the training. The facilitators took the modules excellently. I will always want to come back for refresher courses or any other course by Interswitch.