Network Back Office Processing, Settlement and Finality Operations Training

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Network Back Office Processing, Settlement and Finality Operations Training

About The Course

Who is The Course For

Course Content

Course Details

Course Perks

About this Course

This course provides a basic understanding of EFT operational concepts within the Payments network.

It is a comprehensive, interactive training session that aims to facilitate an in-depth understanding of the various concepts of EFT Transaction processing - such as Issuing and Acquiring Operations, Settlement & Reconciliation, Reporting, Dispute Management and Operational Support pertaining to both the Interswitch Network and its affiliated partners (Visa, MasterCard, Verve, China UnionPay, Verve).

Specifically tailored for EFT Operations staff wishing to develop a stronger sense of profession around managing day to day activities at the back end and become excellent in supervising and monitoring effectiveness within this space.

Who is the Course for

Operations, Customer Service, Card Support, Settlement, Reconciliation & Dispute Resolution Staff

Course Content

Fundamentals of Transaction Processing

  • EFT Concepts and Stakeholders
  • General Transaction Processing Architecture and flow
  • Cards and Transaction Routing
  • Payment Cycle

Electronic Transaction Reconciliation

  • Understanding the parties in Electronic transaction (Acquirer, Issuer, Switch, ISO, Card Scheme, Regulator)
  • GL Reconciliation and Analysis (Types of GL, Reconciliation, Exception handling)
  • Chart of account (Definition, Categories)

Settlement, Reporting and Reconciliation

  • Interswitch Network transactions

Card schemes and their Peculiarities

  • Mastercard
  • VISA
  • Verve
  • UnionPAY International

Other Settlement entries

  • Service Billing
  • Settlement Adjustments

Managing Disputes

  • Disputes on Arbiter
  • Disputes on 3rd Party Networks
  • Disputes Outside of Arbiter

Troubleshooting & Support

  • Investigating an anomaly
  • Reporting/Escalating an anomaly
  • Troubleshooting examples, possible causes and recommended resolution

Course Details

  • FEES: N210,000 per participant.
  • LOCATION: Virtual
  • DURATION: 2 days

Course Perks

  • Hands-on experience with examples and case studies

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Special guide for you

Explore our Innovative curriculum designed in guidance with industry experts to equip you with job-ready digital skills.

The training programme was engaging and intensely practical, leaning on real-life scenarios that resonated with the day-to-day operations of all attendees.

Abimbola Babalola

Technology, Sterling Bank

It was an eye-opener and it made vivid and succinct things that were obscured before the training.

Ohiozoje Augustine Ohio

Remedial Officer, Parallex Bank

The program delivery is great and the class interaction is good to foster shared knowledge

Ajayi Alaba

Compliance Officer, Eco Bank

The programme was very interesting with lots of ideas to look into back at work. While the presenters were excellent, engaging and experienced

Ebenezer Akinyemi

Head Fintech Partnership and Eco System, Parallex Bank

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