Verve Global Operations and Settlement Training

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Verve Global Operations and Settlement Training

About The Course

Who is The Course For

Course Content

Course Details

Course Perks

About this Course

This course provides a full understanding of all Verve Scheme products, network's and associated Operations.

We will offer in-depth knowledge of product offerings, the roles the different partners play in delivering value and its usage in the market it serves.

Foundational understanding of transaction processing in an Operational Electronic Payment Environment such as Interswitch. This comprehensive interactive training session also aims to facilitate an understanding of Settlement and Reconciliation on the Verve Network in addition to the expected cardholder management processes.

Who is the Course for

Card Business, Card Operations, Customer Service, Card Support & Dispute Resolution Staff

Course Content

Day 1 - Verve Product Knowledge

Physical Payment Instruments

  • Verve Debit
  • Verve Contactless
  • Verve prepaid

Virtual Payment Instruments

  • eCash
  • mPin
  • Paycode


  • Plug in


  • Verve Safetoken
  • Verve Payday
  • Verve Rewards
  • Gift Card
  • Verveworld (USSD, App, Website)
  • Verve Acceptance

DAY 2 - Verve Network Operations

Fundamentals of Transaction Processing

  • EFT Concepts and Stakeholders
  • Transaction Processing Architecture
  • Transaction Processing Flows

Payment Transaction Cycle

  • Transaction Message Protocols
  • Principles of Authorization and Capture
  • Payment Cycle flow

Risk Processing for Issuing and Acquiring

  • Pre-transaction processing risk management
  • Real-time transaction processing risk management
  • Post transaction processing risk management

Managing Disputes

  • Managing disputes on behalf of Cardholders
  • Managing disputes on behalf of Card Acceptors

Settlement, Reporting and Reconciliation

  • Settlement System Overview
  • Reconciliation Process
  • Reports descriptions
  • Operational documents

Course Details

  • FEES: N200,000 per participant.
  • LOCATION: Interswitch Limited, Plot 1656c Oko-Awo Street (Interswitch First Annex), Victoria Island, Lagos
  • DURATION: 2 days

Course Perks

  • Attendee workbook
  • Hands-on experience with examples and case studies

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Our faculty comprises leading practitioners who bring current relevant best practices and case studies to sessions that fit into your work schedule and solve real-life problems.

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We provide 24x7 Learning support from mentors, faculty members and a community of like-minded peers to resolve any conceptual doubts about our programmes or trending issues.

Special guide for you

Explore our Innovative curriculum designed in guidance with industry experts to equip you with job-ready digital skills.

The training programme was engaging and intensely practical, leaning on real-life scenarios that resonated with the day-to-day operations of all attendees.

Abimbola Babalola

Technology, Sterling Bank

It was an eye-opener and it made vivid and succinct things that were obscured before the training.

Ohiozoje Augustine Ohio

Remedial Officer, Parallex Bank

The program delivery is great and the class interaction is good to foster shared knowledge

Ajayi Alaba

Compliance Officer, Eco Bank

The programme was very interesting with lots of ideas to look into back at work. While the presenters were excellent, engaging and experienced

Ebenezer Akinyemi

Head Fintech Partnership and Eco System, Parallex Bank

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