Interswitch Skillbase

About this Course

This course provides a full understanding of all Verve Scheme products, network's and associated Operations.

We will offer in-depth knowledge of product offerings, the roles the different partners play in delivering value and its usage in the market it serves.

Foundational understanding of transaction processing in an Operational Electronic Payment Environment such as Interswitch. This comprehensive interactive training session also aims to facilitate an understanding of Settlement and Reconciliation on the Verve Network in addition to the expected cardholder management processes.

Who is the Course for

Card Business, Card Operations, Customer Service, Card Support & Dispute Resolution Staff

Course Content

Day 1 - Verve Product Knowledge

Physical Payment Instruments

Verve Debit
Verve Contactless
Verve prepaid

Virtual Payment Instruments

eCash
mPin
Paycode

eWallet

Plug in

Platforms

Verve Safetoken
Verve Payday
Verve Rewards
Gift Card
Verveworld (USSD, App, Website)
Verve Acceptance

DAY 2 - Verve Network Operations

Fundamentals of Transaction Processing

EFT Concepts and Stakeholders
Transaction Processing Architecture
Transaction Processing Flows

Payment Transaction Cycle

Transaction Message Protocols
Principles of Authorization and Capture
Payment Cycle flow

Risk Processing for Issuing and Acquiring

Pre-transaction processing risk management
Real-time transaction processing risk management
Post transaction processing risk management

Managing Disputes

Managing disputes on behalf of Cardholders
Managing disputes on behalf of Card Acceptors

Settlement, Reporting and Reconciliation

Settlement System Overview
Reconciliation Process
Reports descriptions
Operational documents

Course Details

FEES: N200,000 per participant.
LOCATION: Interswitch Limited, Plot 1656c Oko-Awo Street (Interswitch First Annex), Victoria Island, Lagos
DURATION: 2 days

Course Perks

Attendee workbook
Hands-on experience with examples and case studies

Course Registration

The training programme was engaging and intensely practical, leaning on real-life scenarios that resonated with the day-to-day operations of all attendees.

It was an eye-opener and it made vivid and succinct things that were obscured before the training.

The program delivery is great and the class interaction is good to foster shared knowledge

The programme was very interesting with lots of ideas to look into back at work. While the presenters were excellent, engaging and experienced