Design Thinking in Financial Services Masterclass

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Design Thinking in Financial Services Masterclass

About The Course

Expectation for Participants

Course Content

Course Details

Course Perks

About this Course

Design Thinking introduces a human-centered approach to solving challenging problems that is accessible to all. It gives us the courage to tackle some of the challenges we face in our daily work.

It is a human-centered approach to problem solving that explores the “unknown terrain” using some design principles to uncover and create alternatives leading to innovation. The premise of Design Thinking is that: If we approached problems in the same way designers approach design, we can find better solutions.

This 2-day training introduces the key concepts of Design Thinking to participants and empowers them with simple steps in Design Thinking process that they can apply to any challenge they face in their working environment.

Expectation for Participants

At the end of the course, the participants will:

  • Be able to apply a Design Thinking methodology to create new products and opportunities for the business.
  • Be human - centered in the understanding and solving of business problems
  • Contribute to the imagining of new solutions in a cross-functional and collaborative context
  • Be empowered with a new set of discovery and observation techniques to understand problems
  • Develop and test possible solutions for customers by using design thinking techniques of ideate, prototype and iterate/tes
  • Be empowered with knowledge of a new set of discovery and observation techniques to understanding problems
  • Perform hands-on activities that will facilitate a lasting understanding of the “design thinking mindset”
  • Understand core concepts of empathy, brainstorming, prototyping & storytelling
  • Work in a team to visualise and design a possible new service/experience for the Organisation.

Course Content

Module 1: Introduction to Design & Design Thinking

  • What is Design
  • What is Design Thinking
  • Design Principles
  • Design Thinking Strategy & Capability
  • Design Thinking Research Methods
  • Design Thinking Process - The Double Diamond
  • Developing a Design Thinking Mentality
  • Field Research Exercise

Module 2: Design Thinking Tools

  • Research
    • Qualitative Research
    • Interviews
    • Observations
  • Personas
  • Customer Journey Map
    • Class Challenge Exercise
  • Stakeholder Value Map

Module 3: Design Thinking Techniques

  • Ideation in the Context of Human-Centered Design
    • Brainstorming
    • Scamper
    • Worst Possible Idea
    • Group Exercise
  • Design Thinking Prototyping (Hands-on)
    • Create something based on Ideas that have been agreed to
    • Get Feedback
  • Design Thinking Testing (Iterative)
    • Test with Real Users
    • Iterate, Get feedback, Fine tune, Iterate
    • The Emotional Connection Dashboard
    • Enhance your prototype with elements from the emotional connection board

Day 2

  • Idea Mapping
  • Dot Voting
  • Sketching, Make it Collaborative -Brainstorming
  • Story Telling and Design thinking Problem Solving
  • Make it Relish, Visual/Engaging and Tangible Performative
  • Case Study & Live Presentations/Projects
    • Empathise to help Define employee problems
    • Brainstorm to discuss possible solutions
    • Develop Prototypes to spark new ideas
    • Gain more insights from employees through Testing

Module 5: Validate & Prepare to Implement

  • Create: Develop prototypes of a big idea, get constructive feedback
  • Create a presentation and present it in a Dragons Den format, selection of winning team and party time.
  • Concept Development
  • Concept Pitches (including implementation strategy for adoption)

Course Details

  • MODE OF DELIVERY: Most of the learning will be done by working on a specific case using different tools. Participants will be challenged to work in small teams on real cases using design thinking tools like Personas, Customer Journey Mapping, Prototyping, Stakeholder Mapping, Value Network Mapping and much more. Moreover, a focus of this program will be on exploring the questions of how to integrate these tools bank wide and how to create buy-in within the organization and with your sponsors.

Course Perks

  • Attendee workbook
  • Hands-on experience with examples and case studies

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Explore our Innovative curriculum designed in guidance with industry experts to equip you with job-ready digital skills.

I have been able to understand the Postilion environment and I wish there were more hands-on practicals involved. It's a tremendous value that Interswitch handles payment and switching services that make payment services innovative and interface-friendly. What I liked most about the program was that the facilitators were knowledgeable and engaging and the others were collaborative, helpful, and enthusiastic. The classes were all provided with a high level of interaction and useful information that I can take and apply to my daily work

Mary Adelaja

UBA Bank

For the EFT overview module, I really gained a lot, there are some things I was not conversant with, but after the training, I gained more packets.

Nduka Chukwuma

Zenith Bank

I must say it was an exceptional experience. This program has truly exceeded my expectations in several ways. First and foremost, the quality of the content and the expertise of the instructors were outstanding. The trainers demonstrated a deep understanding of the subject matter and a genuine passion for teaching. They were patient, approachable, and always willing to clarify doubts and provide additional guidance. The training materials were well-structured, comprehensive, and easy to follow, making the learning process smooth and enjoyable.

Kaosarat Aduagba


The Postilion Training has helped to validate my previous knowledge in Payment Systems and also boost my confidence in working in an FEP environment. The manuals can also serve as a reference for me whenever I encounter any challenge while discharging my duties. It also gave me an opportunity to meet colleagues in other places of work, to interact and share useful knowledge within ourselves. Many thanks to Oluwatoyosi and Adegoke for making the experience an unforgettable one. It can only get better

Saheed Taiwo

Jaiz Bank

It was an awesome experience all through the training. The facilitators took the modules excellently. I will always want to come back for refresher courses or any other course by Interswitch.

Oluwatobi Meshioye

UBA Bank

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