Interswitch Skillbase

About this Course

Design Thinking introduces a human-centered approach to solving challenging problems that is accessible to all. It gives us the courage to tackle some of the challenges we face in our daily work.

It is a human-centered approach to problem solving that explores the “unknown terrain” using some design principles to uncover and create alternatives leading to innovation. The premise of Design Thinking is that: If we approached problems in the same way designers approach design, we can find better solutions.

This 2-day training introduces the key concepts of Design Thinking to participants and empowers them with simple steps in Design Thinking process that they can apply to any challenge they face in their working environment.

Expectation for Participants

At the end of the course, the participants will:

Be able to apply a Design Thinking methodology to create new products and opportunities for the business.
Be human - centered in the understanding and solving of business problems
Contribute to the imagining of new solutions in a cross-functional and collaborative context
Be empowered with a new set of discovery and observation techniques to understand problems
Develop and test possible solutions for customers by using design thinking techniques of ideate, prototype and iterate/tes
Be empowered with knowledge of a new set of discovery and observation techniques to understanding problems
Perform hands-on activities that will facilitate a lasting understanding of the “design thinking mindset”
Understand core concepts of empathy, brainstorming, prototyping & storytelling
Work in a team to visualise and design a possible new service/experience for the Organisation.

Course Content

Module 1: Introduction to Design & Design Thinking

What is Design
What is Design Thinking
Design Principles
Design Thinking Strategy & Capability
Design Thinking Research Methods
Design Thinking Process - The Double Diamond
Developing a Design Thinking Mentality
Field Research Exercise

Module 2: Design Thinking Tools

Research

Qualitative Research
Interviews
Observations

Personas
Customer Journey Map

Class Challenge Exercise

Stakeholder Value Map

Module 3: Design Thinking Techniques

Ideation in the Context of Human-Centered Design

Brainstorming
Scamper
Worst Possible Idea
Group Exercise

Design Thinking Prototyping (Hands-on)

Create something based on Ideas that have been agreed to
Get Feedback

Design Thinking Testing (Iterative)

Test with Real Users
Iterate, Get feedback, Fine tune, Iterate
The Emotional Connection Dashboard
Enhance your prototype with elements from the emotional connection board

Day 2

Idea Mapping
Dot Voting
Sketching, Make it Collaborative -Brainstorming
Story Telling and Design thinking Problem Solving
Make it Relish, Visual/Engaging and Tangible Performative
Case Study & Live Presentations/Projects

Empathise to help Define employee problems
Brainstorm to discuss possible solutions
Develop Prototypes to spark new ideas
Gain more insights from employees through Testing

Module 5: Validate & Prepare to Implement

Create: Develop prototypes of a big idea, get constructive feedback
Create a presentation and present it in a Dragons Den format, selection of winning team and party time.
Concept Development
Concept Pitches (including implementation strategy for adoption)

Course Details

MODE OF DELIVERY: Most of the learning will be done by working on a specific case using different tools. Participants will be challenged to work in small teams on real cases using design thinking tools like Personas, Customer Journey Mapping, Prototyping, Stakeholder Mapping, Value Network Mapping and much more. Moreover, a focus of this program will be on exploring the questions of how to integrate these tools bank wide and how to create buy-in within the organization and with your sponsors.

Course Perks

Attendee workbook
Hands-on experience with examples and case studies

Course Registration

For the EFT overview module, I really gained a lot, there are some things I was not conversant with, but after the training, I gained more packets.

It was an awesome experience all through the training. The facilitators took the modules excellently. I will always want to come back for refresher courses or any other course by Interswitch.