Network Back Office Processing, Settlement and Finality Operations Training

We offer a wide range of educational opportunities to help you succeed in this rapidly-growing field. From payment processing to digital currency, we have a course to fit your needs. Sign up for a course today!

Network Back Office Processing, Settlement and Finality Operations Training

About The Course

Who is The Course For

Course Content

Course Details

Course Perks

About this Course

This course provides a basic understanding of EFT operational concepts within the Payments network.

It is a comprehensive, interactive training session that aims to facilitate an in-depth understanding of the various concepts of EFT Transaction processing - such as Issuing and Acquiring Operations, Settlement & Reconciliation, Reporting, Dispute Management and Operational Support pertaining to both the Interswitch Network and its affiliated partners (Visa, MasterCard, Verve, China UnionPay, Verve).

Specifically tailored for EFT Operations staff wishing to develop a stronger sense of profession around managing day to day activities at the back end and become excellent in supervising and monitoring effectiveness within this space.

Who is the Course for

Operations, Customer Service, Card Support, Settlement, Reconciliation & Dispute Resolution Staff

Course Content

Fundamentals of Transaction Processing

  • EFT Concepts and Stakeholders
  • General Transaction Processing Architecture and flow
  • Cards and Transaction Routing
  • Payment Cycle

Electronic Transaction Reconciliation

  • Understanding the parties in Electronic transaction (Acquirer, Issuer, Switch, ISO, Card Scheme, Regulator)
  • GL Reconciliation and Analysis (Types of GL, Reconciliation, Exception handling)
  • Chart of account (Definition, Categories)

Settlement, Reporting and Reconciliation

  • Interswitch Network transactions

Card schemes and their Peculiarities

  • Mastercard
  • VISA
  • Verve
  • UnionPAY International

Other Settlement entries

  • Service Billing
  • Settlement Adjustments

Managing Disputes

  • Disputes on Arbiter
  • Disputes on 3rd Party Networks
  • Disputes Outside of Arbiter

Troubleshooting & Support

  • Investigating an anomaly
  • Reporting/Escalating an anomaly
  • Troubleshooting examples, possible causes and recommended resolution

Course Details

  • FEES: N210,000 per participant.
  • LOCATION: Virtual
  • DURATION: 2 days

Course Perks

  • Hands-on experience with examples and case studies

Trusted by top digital companies

Driving huge international talent transformation
By enrolling in one of our programs, you'll have the chance to learn from leading industry experts and gain the skills needed to succeed in today's competitive job market.

Mentorship

You can also ask all your questions directly, and get your work reviewed by peers and top class world professionals.

Build portfolio

Our faculty comprises leading practitioners who bring current relevant best practices and case studies to sessions that fit into your work schedule and solve real-life problems.

Learning support

We provide 24x7 Learning support from mentors, faculty members and a community of like-minded peers to resolve any conceptual doubts about our programmes or trending issues.

Special guide for you

Explore our Innovative curriculum designed in guidance with industry experts to equip you with job-ready digital skills.

The training programme was engaging and intensely practical, leaning on real-life scenarios that resonated with the day-to-day operations of all attendees.

Abimbola Babalola

Technology, Sterling Bank

It was an eye-opener and it made vivid and succinct things that were obscured before the training.

Ohiozoje Augustine Ohio

Remedial Officer, Parallex Bank

The program delivery is great and the class interaction is good to foster shared knowledge

Ajayi Alaba

Compliance Officer, Eco Bank

The programme was very interesting with lots of ideas to look into back at work. While the presenters were excellent, engaging and experienced

Ebenezer Akinyemi

Head Fintech Partnership and Eco System, Parallex Bank

Be Part of a Learning Community

Become part of our global learning community. Learn and network with digital cohorts - groups. Share your ideas and experience to motivate people throughout your learning journey and build strong relationships.

cbn image

Skillbase is regulated by the Central Bank of Nigeria