Network Back Office Processing, Settlement and Finality Operations Training

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Network Back Office Processing, Settlement and Finality Operations Training

About The Course

Who is The Course For

Course Content

Course Details

Course Perks

About this Course

This course provides a basic understanding of EFT operational concepts within the Payments network.

It is a comprehensive, interactive training session that aims to facilitate an in-depth understanding of the various concepts of EFT Transaction processing - such as Issuing and Acquiring Operations, Settlement & Reconciliation, Reporting, Dispute Management and Operational Support pertaining to both the Interswitch Network and its affiliated partners (Visa, MasterCard, Verve, China UnionPay, Verve).

Specifically tailored for EFT Operations staff wishing to develop a stronger sense of profession around managing day to day activities at the back end and become excellent in supervising and monitoring effectiveness within this space.

Who is the Course for

Operations, Customer Service, Card Support, Settlement, Reconciliation & Dispute Resolution Staff

Course Content

Fundamentals of Transaction Processing

EFT Concepts and Stakeholders
General Transaction Processing Architecture and flow
Cards and Transaction Routing
Payment Cycle

Electronic Transaction Reconciliation

Understanding the parties in Electronic transaction (Acquirer, Issuer, Switch, ISO, Card Scheme, Regulator)
GL Reconciliation and Analysis (Types of GL, Reconciliation, Exception handling)
Chart of account (Definition, Categories)

Settlement, Reporting and Reconciliation

Interswitch Network transactions

Card schemes and their Peculiarities

Mastercard
VISA
Verve
UnionPAY International

Other Settlement entries

Service Billing
Settlement Adjustments

Managing Disputes

Disputes on Arbiter
Disputes on 3rd Party Networks
Disputes Outside of Arbiter

Troubleshooting & Support

Investigating an anomaly
Reporting/Escalating an anomaly
Troubleshooting examples, possible causes and recommended resolution

Course Details

LOCATION: Virtual
DURATION: 2 days

Course Perks

Hands-on experience with examples and case studies

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Our faculty comprises leading practitioners who bring current relevant best practices and case studies to sessions that fit into your work schedule and solve real-life problems.

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Special guide for you

Explore our Innovative curriculum designed in guidance with industry experts to equip you with job-ready digital skills.

I have been able to understand the Postilion environment and I wish there were more hands-on practicals involved. It's a tremendous value that Interswitch handles payment and switching services that make payment services innovative and interface-friendly. What I liked most about the program was that the facilitators were knowledgeable and engaging and the others were collaborative, helpful, and enthusiastic. The classes were all provided with a high level of interaction and useful information that I can take and apply to my daily work

Mary Adelaja

UBA Bank

For the EFT overview module, I really gained a lot, there are some things I was not conversant with, but after the training, I gained more packets.

Nduka Chukwuma

Zenith Bank

I must say it was an exceptional experience. This program has truly exceeded my expectations in several ways. First and foremost, the quality of the content and the expertise of the instructors were outstanding. The trainers demonstrated a deep understanding of the subject matter and a genuine passion for teaching. They were patient, approachable, and always willing to clarify doubts and provide additional guidance. The training materials were well-structured, comprehensive, and easy to follow, making the learning process smooth and enjoyable.

Kaosarat Aduagba

Interswitch

The Postilion Training has helped to validate my previous knowledge in Payment Systems and also boost my confidence in working in an FEP environment. The manuals can also serve as a reference for me whenever I encounter any challenge while discharging my duties. It also gave me an opportunity to meet colleagues in other places of work, to interact and share useful knowledge within ourselves. Many thanks to Oluwatoyosi and Adegoke for making the experience an unforgettable one. It can only get better

Saheed Taiwo

Jaiz Bank

It was an awesome experience all through the training. The facilitators took the modules excellently. I will always want to come back for refresher courses or any other course by Interswitch.

Oluwatobi Meshioye

UBA Bank

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For the EFT overview module, I really gained a lot, there are some things I was not conversant with, but after the training, I gained more packets.

It was an awesome experience all through the training. The facilitators took the modules excellently. I will always want to come back for refresher courses or any other course by Interswitch.