The COVID-19 pandemic has accelerated an increased use of digital payments amid the global expansion of both Retail Financial services and Fintech. New payment trends and services together with an increasing demand of consumer behavior changes require greater efficiencies in effectively monitoring and managing the back-end payment operations in response to today's real-time environment
In addition to meeting the increased needs of providing efficient operation systems and services, setting up a lean agile workforce is key to function effectively in providing flexibility on operations requirements and transforming the human elements of your organization
This course provides insight into managing daily operations in a digitized epayments business environment. It provides clarity on the concept and methodologies of process improvement for staff in in service delivery roles associated with day-to-day operations of a digital payments business.
